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Welcome to the Town of DeWitt Water Department
The Town’s Water System is a distribution system that delivers water purchased from OCWA and the City of Syracuse. On this website you can find information on the water you receive, where to call in an emergency, how to pay your bill along with links to our water suppliers.  Water Saving Tips

Online Bill Pay - Click Here

You can now pay your water bill over the phone. IVR-Text-To-Pay toll free number - 877-752-0184

Drinking Water Alerts - Click Here
for up to date water incident information. Restoration times are estimates. Affected areas may have low water pressure. Please read FAQ section for more information.

Backflow Applicant Instructions

Water Rates
The Town Board held a public hearing at the Town Offices, 5400 Butternut Drive, Town of DeWitt, New York, and via Zoom, on August 28, 2023 at 8:35 a.m. to consider an increase to the Town of DeWitt Water and Sprinkler Rates. Due to water supply charge increases from both OCWA and the City of Syracuse to the Town of DeWitt, it is necessary for the Town to raise the water rates. The minimum bill for residential customers will be $80.00 effective June 1, 2024. 


Rates will be effective on the following dates:
Residential customers effective - June 1, 2024 
Quarterly customers effective - May 1, 2024
Monthly billed accounts effective - February 1, 2024
Sprinkler accounts are billed once a year every May 1st

Water Department Late Fee Policy
A late fee of 10% will be applied to all past-due water bills on the first day following the due date of the water bill. 
The Water Department and Clerk Department are not authorized to waive or otherwise forgive late fees.

Sanitary Sewer
The sewer districts within the Town are maintained by Onondaga County Department of Water Environment Protection and can be serviced by calling (315) 435-3157.  This number is answered 24 hours a day.  Property owners are responsible for maintenance from the vent or clean out, to the building, and the Town is responsible from the vent or clean out, to the sewer main.

Drinking Water Emergencies After Hours
Call the after hours number at:
 (315) 437-8331

Storm Water Drain Issues
Contact the Town of DeWitt Highway Department at:
(315) 437-8331

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