Welcome to the Town of DeWitt Water Department

The Town’s Water System is a distribution system that delivers water purchased from OCWA and the City of Syracuse. On this website you can find information on the water you receive, where to call in an emergency, how to pay your bill along with links to our water suppliers.  Water Saving Tips
Online Bill Pay - Click Here - Please note: when entering in your street name, do not use numbers, only use one word and eliminate the suffix. For example, if your street is New Court Ave, only enter in "New", or the first few letters of the street name.

Drinking Water Alerts - Click Here for up to date water incident information. Restoration times are estimates. Affected areas may have low water pressure. Please read FAQ section for more information.

Water Rates
The Town Board will hold a public hearing at the Town Offices, 5400 Butternut Drive, Town of DeWitt, New York, and via Zoom, on August 28, 2023 at 8:35 a.m. to consider an increase to the Town of DeWitt Water and Sprinkler Rates.

Information regarding the proposed rates may be viewed at the Town Clerk’s Office, 5400 Butternut Drive, Town of DeWitt, New York, during regular business hours.

Due to water supply charge increases from both OCWA and the City of Syracuse to the Town of DeWitt, it was necessary for the Town to raise the water rates effective November 22, 2022.

Water rates have increased15%. The minimum bill for residential customers will be $70.00.

Rates will be effective on the following dates:

Residential customers effective - June 1, 2023 
Quarterly customers effective - May 1, 2023
Monthly billed accounts effective - January 1, 2023
Sprinkler accounts are billed once a year every May 1st


Sanitary Sewer
The sewer districts within the Town are maintained by Onondaga County Department of Water Environment Protection and can be serviced by calling (315) 435-3157.  This number is answered 24 hours a day.  Property owners are responsible for maintenance from the vent or clean out, to the building, and the Town is responsible from the vent or clean out, to the sewer main.

Drinking Water Emergencies After Hours
Call the after hours number at: (315) 437-8331

Storm Water Drain Issues
contact the Town of DeWitt Highway Department at: (315)437-8331