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  Departments  >  Water  >  Frequently Asked Questions

WATER

FREQUENTLY ASKED QUESTIONS


1. Where does my water come from?

2. Who do I call in an emergency?
3. How often do I get a bill?
4. Why is my bill so high?
5. What is my responsibility as property owner?
6. What needs to be done when I am selling or buying a house?
7. What needs to be done if I am renting a property?.
8. Why is my water discolored?

 

 

 

Q.        Where does my water come from?
A.        Depending on where you live in the Town your water may come from Otisco Lake, Skaneateles Lake, Lake Ontario, or a combination thereof.  A map of water sources is currently under construction and will be posted to the web site upon completion.  


Q.        Who do I call in an emergency?
A.        8:00 a.m. – 4:30 p.m. (Mon. – Fri.)          (315) 446-3734 x 4
           Nights and Weekends                            (315) 437-8331


Q.        How often do I get a bill?
A.        Residential bills are mailed out semi-annually. All others should contact the Department Office at (315) 446-3734 x 4.



Q.       
What are my responsibilities as a property owner?
A.         Homeowners are responsible for leaks and water problems from the property line into their home with the exception of the water meter. Keep meter accessible to read and to change out.


Q.        Why is my bill so high?
A.
       If you notice an unusually high bill during a billing cycle, the first thing to do would be to check for leaks. If nothing is visible, do a meter reading and do not use water for a period of at least four (4) hours, then check the meter again, if the numbers have changed, you may have a leak in your toilet. Die strips are available in the Water Department Office to check your toilet for a leak.


Q.        What needs to be done when I am selling or buying a house?
A.         The property owner should notify the Water Department when selling their home. The new owner should make sure all prior water charges are taken care of in the closing or the new owner will be responsible for the previous owner’s bill as liens stay with the property.


Q.        What needs to be done if I am renting a property?
A.        The Town of DeWitt does not bill tenants unless the owner has submitted in writing to the Water Department, a request to bill tenants.  Ultimately, the property owner is responsible for payments.


Q.        Why is my water discolored?
A.        Discolored water may be caused by a water main break or a fire hydrant that may have been opened in your area. Please notify the Water Department (315) 446-3734 x 4 if you have discolored water.

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